Thank you for visiting and shopping at au.lignosus.com. Following are the terms and conditions that constitute our Shipping Policy.
Currently, we ship within Australia.
Order cut-off time: 2 P.M.
Orders are generally shipped within 1 business days (Monday – Friday)
The quality delivery time is:
- 7-10 (Monday – Friday)Standard Free Shipping
- 3-4 business days (Monday – Friday) Expedited Shipping
- For all orders shipping is free for Standard Free Shipping
- $25 AUD for Expedited Shipping for orders below $299 AUD. For orders above $299 AUD, expedited shipping is free
While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Once your order has been confirmed, it can’t be modified or canceled. If you’d wish to return a product, you’ve to start out the returns procedure once you’ve received the item.
Item not received
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier), but if the problems still persist kindly write us at [email protected] and we’ll try our greatest to help and resolve the issue at our earliest.
Sometimes tracking information won’t be available. This could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us at [email protected] and we’ll assist you to resolve the issues at our earliest.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
au.lignosus.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
E-mail: [email protected]